1. Services
La Familia Cleaning Company LLC ("La Familia," "we," "us") provides professional residential cleaning services in the Bay Area, CA. By booking a service with us, you agree to these Terms. Services are performed as agreed in your confirmed booking; any changes must be communicated at least 24 hours in advance.
2. Booking & Confirmation
A booking is confirmed once we respond with a date, time, and price. Prices are based on the information you provide. If the actual condition of the home differs significantly from what was described, we reserve the right to adjust the price or reschedule prior to beginning service.
3. Payment
Payment is due on the day of service. We accept cash, Zelle, and credit/debit card via Jobber. Unpaid invoices are subject to a late fee. Repeated non-payment may result in suspension of service and referral to collections. By providing a payment method, you authorize us to charge for services rendered.
4. Cancellation
Cancellations made more than 24 hours before your scheduled service are free of charge. Cancellations under 24 hours are subject to a 50% service fee. No-shows or lockouts (where our team cannot access your home) will be charged the full service amount. Clients with 3 or more cancellations may be required to prepay future appointments.
5. Satisfaction Guarantee
If you are not satisfied with any area of your cleaning, contact us within 24 hours of service completion and we will return to re-clean that area at no charge. This guarantee applies only to the scope of work agreed upon at booking and does not cover pre-existing damage, conditions outside our control, or areas not included in your service plan.
6. Liability
La Familia is fully licensed and insured. Damage claims must be reported within 24 hours of service. We are not liable for pre-existing damage, normal wear and tear, or damage to improperly secured or fragile items. We are not responsible for biohazardous, hazardous, or unsafe conditions. Our liability is limited to the cost of the service provided.
7. Access to Your Home
You agree to provide safe and unobstructed access to your home at the scheduled service time. If pets are present, they must be secured. Any changes to entry instructions must be communicated at least 24 hours in advance. La Familia is not responsible for loss or damage caused by unsecured pets or third parties present during service.
8. Independent Contractor Relationship
La Familia and its team members operate as an independent contractor. Nothing in these Terms creates an employment, partnership, or agency relationship between you and La Familia.
9. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of our services after any changes constitutes your acceptance of the new Terms. We will make reasonable effort to notify active clients of significant changes.
10. Governing Law
These Terms are governed by the laws of the State of California. Any disputes will be resolved in Alameda County, CA. By booking our services, you agree to resolve disputes directly with us before pursuing legal action.
