Is the "starting from" price my final price? +
No — "Starting from" pricing reflects our base rate for typical homes. Your final price depends on the size of your home, its current condition, how frequently you'd like service, and the specific scope of work. We always confirm your exact price before any cleaning begins. Photos or a walkthrough can help us give you the most accurate quote.
How do I get an accurate quote? +
The easiest way is to fill out our booking form or call Mitchell directly. If you have photos of your home or can describe its condition, that helps us give you a precise number. For larger or unique homes, a quick walkthrough may be arranged. We never surprise you with costs after the job.
Is bed making included in the clean? +
No — bed making is not included in any of our cleaning packages. It is available as a paid add-on. Just let us know when booking and we'll add it to your service.
Do I need to be home during the cleaning? +
Most of our clients aren't home. You can provide a key or door code and we'll take care of everything. Our team is fully vetted and trusted by hundreds of Bay Area families. Your home is always safe with us.
Do you bring your own supplies? +
Yes — we bring all professional-grade products and equipment. If you have product preferences (eco-friendly, fragrance-free, etc.), just let us know when booking and we'll accommodate.
Are you licensed and insured? +
Yes. La Familia Cleaning Company LLC is fully licensed and insured. Your home and belongings are protected on every visit.
What is your satisfaction guarantee? +
If you're not 100% happy with any part of your clean, contact us within 24 hours and we will return to fix it at no extra charge. We stand behind every job, no questions asked.
How do I reschedule or cancel? +
We ask for at least 24 hours notice. Just call or text Mitchell at (510) 604-0313 and we'll take care of it right away. No hassle.
Do you offer discounts for recurring service? +
Yes — weekly and bi-weekly clients receive preferred pricing. The more consistent your schedule, the better the rate. Recurring clients also get priority scheduling.
